Mar 31, 2023 | Technology, Voice Over IP
As of March 31, 2023, businesses are REQUIRED to self-register all business SMS users with The Campaign Registry (TCR). This ensures compliance with new regulations intended to combat fraudulent text messages sent from scammers. The Campaign Registry is affiliated...
Jan 17, 2022 | Technology, Voice Over IP
Do you have client interactions that could be handled better? By your company, or your clients? Or both? Let’s face it, phone calls are important, but they’re not always the most efficient or effective method. Think about it – repetitive customer service...
Jun 10, 2021 | Technology
We need to talk about business texting. At IDeACOM, we along with other clients have found it to be a valuable addition as a new alternate channel of communications, plus so much more. It turns out that some clients would rather text, so it’s proven to be a helpful...
Jan 18, 2021 | IDeACOM, Technology
It’s been a year since we launched our automated support ticketing system, and we’d like to thank everyone for your active participation and adherence to notifying us about service issues and support requests through the new system. Change is never easy, but you have...
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