The IDeACOM Blog

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Do you have client interactions that could be handled better? By your company, or your clients? Or both? Let's face it, phone calls are important, but they’re not always the most efficient or effective method. Think about it - repetitive customer service requests,...

Just in Time for the Holidays

Zultys recently added 3 new endpoints to their award-winning VoIP platform. The Z 23G, 22G, and 22i desk phones provide exceptional value and will surely complement the existing lineup of IP phones. All Zultys phones can be mixed and matched, and are fully compatible...

We Can’t Thank You Enough

Thanksgiving is such a wonderful holiday because it reminds us to be grateful for all of the amazing people, situations, and opportunities in our lives. It also helps us reflect and focus on the good things we can be thankful for. On behalf of your IDeACOM team, I’d...

It’s Time You Got Mobile

“There’s an app for that” is a familiar saying. And it’s true, you can find an app for just about anything… So then why aren’t you and your team tapping into the power of your phone system’s mobile capabilities? If you are, that’s great! I’m proud of you. But if...

Should You Keep Your Fax Machine?

Back in the 1980’s and 90’s, fax technology still had a hint of cool to it. I recall how it was such a time-saver –  compared to using the Post Office, FedEx, or actually delivering the document in person. Remember those days? But over the past 10 years, the need...

Combating Robo Calls – STIR/SHAKEN

Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...

How to ‘Captivate’ Your Clients

We need to talk about business texting. At IDeACOM, we along with other clients have found it to be a valuable addition as a new alternate channel of communications, plus so much more. It turns out that some clients would rather text, so it’s proven to be a helpful...

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