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Service Request

We understand how important YOUR phone is to YOUR organization, and we are committed to helping YOU minimize interruptions that negatively impact communications. Our goal is to simplify and improve YOUR IDeACOM support experience by resolving or completing your request as quickly as possible.

We have streamlined the process for placing, tracking, and completing service and support requests in ONE place. Please send ALL service issues and support requests to support@ideacom-NJ.com. Identify your request in the email subject line, and include any pertinent details that help to describe the issue or request in the body of the email. This will ensure a timely and accurate assignment of your request, and will fast-track it for a prompt resolution.

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