SMS texting has become such an integral part of how we all communicate.
Think about it… texting is pervasive!
Our smartphone is always within reach, which makes it easy to send and receive texts – whenever and wherever you are.
With an emphasis on ‘instant’, we’ve come to expect an immediate response.
And the statistics back this up…
- SMS messages achieve a 98% open rate.
- 96% of text messages are read within 3 minutes.
- And up to 91% of customers want the option to receive text messages from businesses.
It’s no wonder that so many companies have incorporated business texting. And why not since it allows clients (and patients) to communicate with their preferred method of communication?
If you’re not familiar, business texting allows two-way SMS texting with your main company phone number. Or, you can easily add SMS texting to each employees’ direct dial phone numbers.
This eliminates texting to your staff’s personal cell number.
Think about the appointment reminders and confirmations you receive.
Call or Text is a common tagline for websites and email signatures.
Business texting also allows you to add chat to your website which can keep staffing levels under control, eliminate missed calls resulting in voicemail callbacks, and improve response time to client inquiries.
It’s a Win-Win for everyone involved.
And unlike email and robocalling, the laws on compliance with business texting are strict and the providers are vigilant.
IDeACOM has a few ways to deliver business texting services. We most recently moved to HostMy, a recognized leader with a long history of providing cutting-edge communications solutions.
If you’re already reaping the benefits of business texting, congratulations!
If you’re not sure where to start, we can help.
Perhaps you’re unhappy with your current provider – then we should take a closer look together…
You can start by watching a 3-minute video – click here.
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