Aug 15, 2023 | Telephone Systems, Voice Over IP
We recently helped a longtime client with a new self-installed Ring Central phone system. If you’re wondering, “Do you represent Ring Central?”, the answer is no. DISCLAIMER: This recount is not intended to disparage Ring Central or any other...
Jul 24, 2023 | Technology, Telephone Systems, Voice Over IP
In our May post, we discussed effective ways you can deal with a power or Internet outage as it relates to your phone system. You can link to it here. This month we’re gonna stay on the power theme, but in a different way. How? With a power reboot that you invoke, on...
Jun 16, 2023 | Technology, Telephone Systems, Unified Communications, Voice Over IP
We recently attended the annual IDeACOM conference and it was a huge success! This year’s conference was held in Hilton Head, South Carolina. It’s a 3-day gathering that’s not only packed with learning and education, but also plenty of time to socialize and deepen...
May 15, 2023 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Commercial power and Internet services are a necessity and usually pretty reliable… but not infallible. We expect them to remain operational at all times, and we can sometimes take this for granted when everything is humming along. But there may be times when one or...
Apr 19, 2023 | Telephone Systems, Unified Communications, Voice Over IP
It’s a new year and hard to believe Q1 is already behind us – Happy Spring BTW! Times are changing and I want to discuss ways to work more effectively. And maybe with a little more efficiency and productivity too… How? By leveraging the “power of the cloud”...
Mar 17, 2023 | Technology, Telephone Systems, Voice Over IP
In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...
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