May 20, 2026 | Telephone Systems, Unified Communications, Voice Over IP
For years, IT leaders have debated whether Microsoft Teams would eventually replace business phone systems altogether. The reality? Teams is not the enemy of cloud telephony — it’s becoming one of its greatest allies. Today’s modern communications strategy is no...
Jun 19, 2025 | IDeACOM, Technology, Unified Communications
We’ve talked about the benefits of business texting numerous times over the past 5 years. And I think it’s time to bring it up again. Business texting has quickly become a valuable tool for many organizations including IDeACOM. In a nutshell, business texting allows...
Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
Feb 14, 2025 | Telephone Systems, Unified Communications, Voice Over IP
Losing sucks! But that’s life… you can’t win ’em all. Last month… I wrote about another IDeACOM success story where we helped a new client who was in serious need after their Avaya system bit the dust and their vendor was unresponsive to...
Jul 16, 2024 | Technology, Telephone Systems, Unified Communications
As your trusted communications partner, we are sending this note to inform you of a recent incident involving AT&T, highlighting the importance of remaining vigilant against cyber threats. PLEASE NOTE: This recent AT&T incident did not involve your phone...
Jun 14, 2024 | Telephone Systems, Unified Communications, Voice Over IP
For some, remote work from home can be challenging. Yet others find they’re able to focus better and remain super-productive. In either case, there are times when management feels compelled to intervene, worrying that remote workers lack discipline and fall prey to...
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