Mar 22, 2018 | Technology, Telephone Systems, Voice Over IP
An often-overlooked component of a company’s marketing initiative could be as simple as how you’re treating your callers when they’re ‘on hold’. I’m not talking about subjecting them to a “But Wait!, there’s more…” in your face infomercial. Sometimes it can be...
Jan 25, 2018 | Technology, Telephone Systems
But don’t tell anyone… It seems like everywhere we turn in our digital lives, we’re being prompted to “log in” with a username and password. Whether it’s a browser, an app, a program, or a specific website. In many cases, we can set our browser to...
Dec 11, 2017 | Technology, Voice Over IP
For starters, in addition to thanking you for your continued support and business over the past year, we’d like to wish you a very happy holiday season. Whether this includes Happy Hanukkah, Merry Christmas, or Happy Festivus, your IDeACOM team would like to extend...
Sep 27, 2017 | Technology, Telephone Systems, Voice Over IP
Here’s a great reason to make sure your smartphone is always up to date and running the latest software. And this includes all other Bluetooth devices in your life. Disclaimer: The intent of sharing this post is to raise your awareness; not scare you. Computer hacking...
Jul 20, 2017 | Technology, Telephone Systems, Unified Communications, Voice Over IP
Verizon has announced their retirement. Well, let me clarify. Verizon is retiring their copper facilities that deliver plain old telephone service (POTS) to millions of clients. Although many companies have already transitioned their legacy “digital” phone systems to...
Jun 23, 2017 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Ransomware attacks aren’t new, but they’re becoming more widespread and malicious. The fact that we are all so dependent on information makes us all targets. And unfortunately, there are some people who just don’t care how they earn a living. So they apply...
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