There’s an old saying, “You don’t know what you don’t know, so how can you know what you need?”.

This is where professional guidance is essential…

With over 30 years installing and maintaining phone systems, it’s easy for me to nonchalantly justify ditching your old phone system by simply saying, “It’s a no-brainer, you need to get in the cloud”. But that’s my profession and area of expertise, I get it…

You probably have reasons to justify keeping the old system. And rightfully so. But then I’ll respectfully suggest that you re-read the first paragraph, lower your defenses a bit, and keep an open mind.

I have found a powerful synergy when you combine a business owner’s (or key employee’s) understanding of the business and their ability to articulate daily operations, workflows, processes, and even potential areas of concern in a discussion with a knowledgeable, solution-seeking, experienced professional that knows how to create solutions and solve problems with the technology they represent.

It doesn’t mean that every situation needs to be fixed, or every recommendation needs to be implemented. Or that you will be forced to buy something. The benefit comes from each party gaining a thorough understanding of the ‘now’ and the ‘how’. Which gets both parties up to speed quickly, and helps to overcome the “You don’t know what you don’t know, so how do you know…” syndrome.

My goal here (in this limited 1-dimentional space) is to simply point out some facts and ideas to help you understand why this makes sense to consider, and if a follow up discussion would be valuable. And hopefully this will help you determine if the time is right for you to actually ditch your legacy digital phone system.

Here’s a Q&A format that highlights common myths alongside facts we have confirmed based on many years of experience.

Myth: Legacy digital phone systems are more reliable.
Fact: This is debatable. Sure, you may have had great reliability with your current phone system from what you can remember. But I respectfully ask, do you remember its entire service history. I’ll also point out that while you may have had great luck (knock wood), overall, cloud-based VoIP systems have an uptime of 99.999%, which is far superior to the reliability of legacy digital phone systems. And legacy digital systems can’t compete with the inherent business continuity element of the cloud.

Myth: Moving to the cloud will cost more.
Fact: A very small percentage of the time, this is true. And even if it’s true for you, have you considered the additional value that your cloud-based phone system will provide? For example, the cloud:

  • Ensures remote accessibility for you and your staff – anytime or anywhere.
  • Is always available to answer your client calls, despite power and Internet outages, inclement weather emergencies, or equipment failures.
  • You pay for what you use. You no longer need to anticipate future growth, forcing you to purchase a bigger “box” or expensive expansion cabinet and cards. You simply add one user at a time to your subscription.

Myth: I know someone that installed VoIP and had a bad experience.
Fact: We see this occasionally and it’s unfortunate, but it’s the exception, not the norm. Most of the time, the cause can be traced back to a network issue, an Internet/broadband glitch, an inexperienced VoIP vendor that improperly deployed their system, or unmet expectations that were never resolved. IDeACOM does extensive, pre-deployment VoIP testing in advance of every installation. This eliminates a disruptive and stressful “plug-n-pray” situation, that can quickly go awry. And instead, with proper planning and testing, allows us to deliver a smooth and successful “plug-n-play” solution.

Myth / Concern: What if I’m not happy? Then we’re stuck with the system.
Fact: IDeACOM provides a 100% satisfaction guarantee. If we are unable to meet the expectations discussed or provide a stable and reliable VoIP solution, we will refund your money.

Myth: Our old system is working fine. There’s no need to replace it.
Fact: I guess it all depends on how you define “working fine”.

  • How has COVID impacted your company?
  • Is everyone working from the office? And maintaining their pre-COVID work schedule?
    • If so, is there anyone who could benefit by working from home partially or fully?
  • If you’re like many companies who are predominately working from home, how much of a bottleneck is that old system causing because it’s unable to extend real-time communications to your remote staff?
  • And is that bottleneck costing you lost business or clients?
    So although the old system may be working, taking a closer look at its inefficiencies and comparing it with today’s standards may expose some significant flaws that can easily be corrected with a cloud-based phone system. And that may justify one good reason to ditch your legacy digital phone system.

We are here to help; not cast judgment, and not just sell you something. There are a few ways to approach this, so it’s best to have a discussion with us.

Everyone’s situation is different. Have you considered a temporary add-on?

In addition to having the ability to design and configure a permanent replacement system, we can also design a temporary VoIP system to integrate with your current legacy system.

This removes the pressure from contemplating a full implementation with a dispersed workforce, while gaining the core benefits that will allow you to work from home and support your clients, at least for the time being.

When you leverage the relationships and experience of IDeACOM, your company will get results and will benefit from the vast resources and expertise that we can provide.

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