Apr 20, 2018 | IDeACOM, Technology, Voice Over IP
I recently returned from the 2018 annual IDeACOM conference. This was a great meeting that provided a lot of value for all in attendance, including 46 vendor-partners who demonstrated their products and services. And I’m happy to say that I had an opportunity to...
Mar 22, 2018 | Technology, Telephone Systems, Voice Over IP
An often-overlooked component of a company’s marketing initiative could be as simple as how you’re treating your callers when they’re ‘on hold’. I’m not talking about subjecting them to a “But Wait!, there’s more…” in your face infomercial. Sometimes it can be...
Jan 25, 2018 | Technology, Telephone Systems
But don’t tell anyone… It seems like everywhere we turn in our digital lives, we’re being prompted to “log in” with a username and password. Whether it’s a browser, an app, a program, or a specific website. In many cases, we can set our browser to...
Dec 11, 2017 | Technology, Voice Over IP
For starters, in addition to thanking you for your continued support and business over the past year, we’d like to wish you a very happy holiday season. Whether this includes Happy Hanukkah, Merry Christmas, or Happy Festivus, your IDeACOM team would like to extend...
Sep 27, 2017 | Technology, Telephone Systems, Voice Over IP
Here’s a great reason to make sure your smartphone is always up to date and running the latest software. And this includes all other Bluetooth devices in your life. Disclaimer: The intent of sharing this post is to raise your awareness; not scare you. Computer hacking...
Jul 20, 2017 | Technology, Telephone Systems, Unified Communications, Voice Over IP
Verizon has announced their retirement. Well, let me clarify. Verizon is retiring their copper facilities that deliver plain old telephone service (POTS) to millions of clients. Although many companies have already transitioned their legacy “digital” phone systems to...
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