Hosted VoIP (aka hosted PBX, hosted voice, cloud-based VoIP) is disrupting the traditional voice model in a big way. This was not the case 5 to 7 years ago when hosted VoIP was still a relatively new phenomenon. However, a lot has changed in the past two years.
Think about it. 5+ years is a long time when you’re talking about technology.
And as a result, many companies are finding new ways to leverage cloud-based VoIP technology to their benefit. Although cost is always an important consideration, these companies are no longer conducting their evaluations solely on that one metric.
In the past, cloud-based financial evaluations were based on a very simple calculation. The monthly recurring cost (MRC) was multiplied by the service term. This figure was then compared to the cost of an in-house, hardware-based system.
Over the past year or two, we’ve seen these analyses begin to include more depth. For example, cost of ownership still weighs heavy. But not as a basic equation as described above. Cost of ownership considerations now involve many other factors, including:
- Accessibility (from anywhere).
- Reliability and uptime.
- Risk management.
- Cost savings.
- A smaller operating expense vs. a larger capital expenditure.
- The pay for what you use for a “fixed” monthly fee philosophy.
- Business continuity with the agility to manage an emergency or disaster.
- Ease of deployment and onboarding.
- Fast and easy upgrades to stay current.
- Less equipment to manage and maintain.
- 10X – more functionality at a lower cost.
Although the financial impact and value of these factors varies for each company, it’s easy to see why the legacy voice and data model has been turned upside down in favor of the cloud.
But there’s no one size fits all answer. So to cover all the bases, IDeACOM offers both cloud and premise-based VoIP solutions from two world class providers. And in addition to our extensive voice portfolio, IDeACOM offers a powerful suite of cloud-based data solutions.