Supercharge Your Call Center

In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...

Suggest the Best!

Cloud-based VoIP phone systems are displacing their premise-based predecessors at such a rapid pace… And for good reason! Fortunately, our clients have all migrated to an IDeACOM VoIP platform. But maybe you know someone who hasn’t. Perhaps one of your vendors…...

Goodbye MXIE… Hello ZAC!

As you know, MXIE has been a central focus to the Zultys unified telephony platform. What you may not know is that this has lasted for almost 20 years. And although she’s done an incredible job, it’s time for her to retire 😎 For the past few years, Zultys has been...

Should You Track It?

Tracking has proven to be a very powerful tool. For example, if you want to lose weight, tracking what you eat and drink in a food journal is one of the best things you can do to get a handle on your current nutrition plan (haphazard as it may be at the time) – and to...

Where Would You Be Without the Cloud?

Remember when “the cloud” was an unfamiliar and mysterious phenomenon? Well it wasn’t that long ago… COVID has certainly changed the way all (or many of) us work, and communicate. And thanks to the cloud, adapting quickly and cost-effectively has been simple and...
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