Mar 17, 2023 | Technology, Telephone Systems, Voice Over IP
In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...
Feb 15, 2023 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Cloud-based VoIP phone systems are displacing their premise-based predecessors at such a rapid pace… And for good reason! Fortunately, our clients have all migrated to an IDeACOM VoIP platform. But maybe you know someone who hasn’t. Perhaps one of your vendors…...
Jan 11, 2023 | Technology
It’s a great time of year to get organized. And Randy Dean is an expert (in my opinion) for helping us all manage ONE area of our lives that is relentlessly bombarded, whether we like it or not. No, I’m not referring to your time or attention that advertisers and...
Dec 16, 2022 | IDeACOM, Technology
It’s this time of year that reminds us how grateful we are to be an active member of the growing IDeACOM community. And this month we’d like to spotlight our longtime vendor-partner Spectrio. 30 years ago, we relied solely on Spectrio for customized music on...
Nov 21, 2022 | Technology
I’d like to start this month’s post with a Thanksgiving message. Your IDeACOM team would like to wish you and your family a very Happy Thanksgiving! We sincerely appreciate your continued support and the opportunity to serve your VoIP and data needs. It’s because of...
Sep 13, 2022 | IDeACOM, Technology, Unified Communications
When was the last time you looked at your Company’s inbound call statistics? It’s not enough to merely know the volume of inbound calls you receive. That number doesn’t really tell you much. You’ve gotta dig deeper. Have you considered the possibility of enhancing how...
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