The IDeACOM Blog
Follow us on the road to simplifying technology...Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
Business Benefits of Video Conferencing
Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...
Outlook Tips You Can’t Live Without!
It’s a great time of year to get organized. And Randy Dean is an expert (in my opinion) for helping us all manage ONE area of our lives that is relentlessly bombarded, whether we like it or not. No, I’m not referring to your time or attention that advertisers and...
Spotlight on Spectrio
It’s this time of year that reminds us how grateful we are to be an active member of the growing IDeACOM community. And this month we'd like to spotlight our longtime vendor-partner Spectrio. 30 years ago, we relied solely on Spectrio for customized music on hold...
November Zultys Updates
I’d like to start this month’s post with a Thanksgiving message. Your IDeACOM team would like to wish you and your family a very Happy Thanksgiving! We sincerely appreciate your continued support and the opportunity to serve your VoIP and data needs. It’s because of...
Password Security – Are You Vulnerable?
I recently learned that October is Cybersecurity month. So just in case you didn’t know, we’re on the same page now 😆 But this doesn’t mean that October is the only time of the year you need to think about your passwords. Or the links that you click. Cybersecurity...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
Your Secret Weapon
When was the last time you looked at your Company’s inbound call statistics? It’s not enough to merely know the volume of inbound calls you receive. That number doesn’t really tell you much. You’ve gotta dig deeper. Have you considered the possibility of enhancing how...
Improve Your Cell Phone Signal
Cell reception is no longer considered a luxury. To most cell phone users, it’s a modern-day necessity making it essential to have reliable cell coverage at your place of work. While provider coverage maps may show strong signals in your area, it does not guarantee...
Zultys Wins UC Product of the Year Award!
IDeACOM focuses on providing results-oriented VoIP communication solutions, backed by responsive & knowledgeable support, and always delivered at a fair price. This has been our mission since day one, and we continue to deliver on it over 20 years later... As a...
Who Needs a Phone System?
We need your help… IDeACOM is looking for a few new clients – just like you! We feel extremely fortunate to have such great relationships with our clients! And we are grateful to be associated with so many wonderful people! Without you, it just wouldn’t be the same....
Handling the Threat of Ransomware
"Ransomware" is the term used when cyber-criminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...
Goodbye MXIE… Hello ZAC!
As you know, MXIE has been a central focus to the Zultys unified telephony platform. What you may not know is that this has lasted for almost 20 years. And although she’s done an incredible job, it’s time for her to retire 😎 For the past few years, Zultys has been...
The Need for (more) Speed
Is your company moving or expanding? Do current IT applications require more bandwidth? Are you looking for a way to reduce your cable broadband bill? If any of these scenarios apply to you, IDeACOM can help! IDeACOM Communications Group is affiliated with Telecom...
Are You Prepared? Business Continuity and Disaster Recovery
From ever-changing cybersecurity risks to the need to now plan for business resiliency in the face of a global pandemic. Not having a plan is no longer an option. You have worked hard to open your business and keep it running and losing it to a disaster would be...
Should You Track It?
Tracking has proven to be a very powerful tool. For example, if you want to lose weight, tracking what you eat and drink in a food journal is one of the best things you can do to get a handle on your current nutrition plan (haphazard as it may be at the time) – and to...
The Distributed Workforce
With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP,...
Who Needs a Boost?
It’s incredible how dependent we’ve become on our cell phones. Think about it… They’re with us all the time. And all the info we need is at our fingertips (or available with a voice command). We communicate through voice, text and video. Here are a few other things we...
