How to Deal With an Outage

Commercial power and Internet services are a necessity and usually pretty reliable… but not infallible. We expect them to remain operational at all times, and we can sometimes take this for granted when everything is humming along. But there may be times when one or...

Supercharge Your Call Center

In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...

November Zultys Updates

I’d like to start this month’s post with a Thanksgiving message. Your IDeACOM team would like to wish you and your family a very Happy Thanksgiving! We sincerely appreciate your continued support and the opportunity to serve your VoIP and data needs. It’s because of...
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