Supercharge Your Call Center

In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...

Goodbye MXIE… Hello ZAC!

As you know, MXIE has been a central focus to the Zultys unified telephony platform. What you may not know is that this has lasted for almost 20 years. And although she’s done an incredible job, it’s time for her to retire 😎 For the past few years, Zultys has been...

Who’s Goin’ Mobile?

[Who] remembers “Going Mobile”, one of the many hit songs on The Who’s classic album Who’s Next? If you need a refresher, check it out here. Why do I ask? Because goin’ mobile is the theme of this post. The song was produced almost 40 years ago. And although there’s...
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