The IDeACOM Blog
Follow us on the road to simplifying technology...Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
The Importance of Emergency Notification Systems
While we never expect to find ourselves in an emergency situation, a crisis can strike anytime, anywhere. During an emergency or dangerous event, the most pivotal step an organization can make is to quickly inform and alert people in harm’s way. Whether it’s a...
Where Would You Be Without the Cloud?
Remember when “the cloud” was an unfamiliar and mysterious phenomenon? Well it wasn't that long ago… COVID has certainly changed the way all (or many of) us work, and communicate. And thanks to the cloud, adapting quickly and cost-effectively has been simple and...
Text or Call us at…
Do you have client interactions that could be handled better? By your company, or your clients? Or both? Let's face it, phone calls are important, but they’re not always the most efficient or effective method. Think about it - repetitive customer service requests,...
Caller ID Spoofing and How to Protect Yourself
If you have a landline or a cell phone, you have most likely experienced an increase in the number of local phone calls you’re receiving, but when you answer the phone, it’s an automated telemarketing campaign or an obvious, or not so obvious, scam call. You are not...
Just in Time for the Holidays
Zultys recently added 3 new endpoints to their award-winning VoIP platform. The Z 23G, 22G, and 22i desk phones provide exceptional value and will surely complement the existing lineup of IP phones. All Zultys phones can be mixed and matched, and are fully compatible...
Select a Voice and Data Partner with Confidence
Effective voice and data communications are critical to the success of your business, making it critical for you to select the right telecom provider/partner. This selection, however, can be difficult because of the many telecom providers and options available in the...
We Can’t Thank You Enough
Thanksgiving is such a wonderful holiday because it reminds us to be grateful for all of the amazing people, situations, and opportunities in our lives. It also helps us reflect and focus on the good things we can be thankful for. On behalf of your IDeACOM team, I’d...
Kari’s Law and RAY BAUM’S Act: Compliance for Your Business
Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...
Protecting Your Smartphone Against Hackers
As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...
Integrated Voice & Video
Last month we discussed the possibility of integrating your phone system with Microsoft Teams, either with your existing desk phones or directly from your Teams desktop softphone and mobile app. Let’s face it, the pandemic changed the way we work, and as a result,...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
Adding a Voice to Microsoft Teams
Before we launch into this month’s post, I want to begin with a brief acknowledgement of the recent storm. That was an insane amount of wind, rain, and flooding that severely impacted our area! And we hope that you, your family, your company, and your employees all...
It’s Time You Got Mobile
“There’s an app for that” is a familiar saying. And it’s true, you can find an app for just about anything… So then why aren’t you and your team tapping into the power of your phone system’s mobile capabilities? If you are, that’s great! I’m proud of you. But if...
Should You Keep Your Fax Machine?
Back in the 1980’s and 90’s, fax technology still had a hint of cool to it. I recall how it was such a time-saver – compared to using the Post Office, FedEx, or actually delivering the document in person. Remember those days? But over the past 10 years, the need...
Business Benefits of Video Conferencing
Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers, and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...
Considerations for Moving to the Cloud
Making a technology change can seem daunting if you attempt to go it alone. But with the right information and an experienced vendor-partner on your side, it can be a lot easier than expected. Looking back 5 to 10 years, the cloud seemed like a mysterious entity that...
Combating Robo Calls – STIR/SHAKEN
Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...
