Jul 24, 2023 | Technology, Telephone Systems, Voice Over IP
In our May post, we discussed effective ways you can deal with a power or Internet outage as it relates to your phone system. You can link to it here. This month we’re gonna stay on the power theme, but in a different way. How? With a power reboot that you invoke, on...
Jun 16, 2023 | Technology, Telephone Systems, Unified Communications, Voice Over IP
We recently attended the annual IDeACOM conference and it was a huge success! This year’s conference was held in Hilton Head, South Carolina. It’s a 3-day gathering that’s not only packed with learning and education, but also plenty of time to socialize and deepen...
May 15, 2023 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Commercial power and Internet services are a necessity and usually pretty reliable… but not infallible. We expect them to remain operational at all times, and we can sometimes take this for granted when everything is humming along. But there may be times when one or...
Mar 31, 2023 | Technology, Voice Over IP
As of March 31, 2023, businesses are REQUIRED to self-register all business SMS users with The Campaign Registry (TCR). This ensures compliance with new regulations intended to combat fraudulent text messages sent from scammers. The Campaign Registry is affiliated...
Mar 17, 2023 | Technology, Telephone Systems, Voice Over IP
In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...
Feb 15, 2023 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Cloud-based VoIP phone systems are displacing their premise-based predecessors at such a rapid pace… And for good reason! Fortunately, our clients have all migrated to an IDeACOM VoIP platform. But maybe you know someone who hasn’t. Perhaps one of your vendors…...
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