Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all.
The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country meet for two and a half days to collaborate, learn about the newest technologies and trends, and network.
I had the privilege to co-moderate the morning session of Mining Our Diamonds, which is our business roundtable where we share and exchange ideas and strategies that have had a significant positive impact on our clients and our business.
And of course, we all got to have a little bit of fun too…
The topic of Artificial Intelligence(AI) was front and center at this year’s conference.
And why not?
AI is revolutionizing how data is managed in your phone system and call center. From online meeting and voicemail transcription, to reporting and call recording summaries, to sentiment analysis around customer experience, it’s a hot topic!
The current flavor of generative AI is most common. But be on the lookout for agentic AI which is going to help streamline operations for so many organizations.
Stay tuned over the coming year as agentic and generative AI begin to play a more pivotal role in your phone system.
And remember, when it comes to AI, IDeACOM has your back!
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