Who’s Goin’ Mobile?

[Who] remembers “Going Mobile”, one of the many hit songs on The Who’s classic album Who’s Next? If you need a refresher, check it out here. Why do I ask? Because goin’ mobile is the theme of this post. The song was produced almost 40 years ago. And although there’s...

This is NOT an IP phone system

This is NOT voice over IP, and it’s not an IP phone system! It’s an imposter… The names have been blocked to protect the guilty vendors. Unfortunately, there are still a few manufacturers who refuse to let legacy digital phone systems fade into oblivion...

How’s that for Results?

How would you rate your workplace performance – as it relates to productivity? What…? you ask! Well, we all know that results are the name of the game… so, how good are you (and your team) at achieving the objectives you’ve defined are necessary for your company...

But Wait!, There’s More…

An often-overlooked component of a company’s marketing initiative could be as simple as how you’re treating your callers when they’re ‘on hold’. I’m not talking about subjecting them to a “But Wait!, there’s more…” in your face infomercial.   Sometimes it can be...
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