Dec 17, 2025 | IDeACOM, Technology, Telephone Systems
Extending warm wishes from our team to yours for a healthy and happy holiday season! And cheers to continued success in the New Year… Thank you for your partnership and continued support. We sincerely appreciate the opportunity to support your phone needs and look...
Oct 16, 2025 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Who remembers the Speed Dial feature from the old phone system days? If it’s been a while, let me jog your memory. Speed Dialing was a way to quickly call frequently dialed phone numbers. Your vendor would program the numbers into your phone system and provide...
Aug 15, 2025 | Telephone Systems, Voice Over IP
There may be times when IT is busy or isn’t available and you need to take matters into your own hands… Have you ever found yourself in one of these situations? You are moving to another office and you can’t find an open ethernet jack. You’ve rearranged your office...
May 19, 2025 | Technology, Telephone Systems, Voice Over IP
A client recently opened a support ticket to report longer than normal hold times in their call center. Specifically, that new calls were showing in a “queued state” on the real-time dashboard while available agents appeared to be idle and ready to answer...
Apr 21, 2025 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
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