Apr 21, 2025 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
Feb 14, 2025 | Telephone Systems, Unified Communications, Voice Over IP
Losing sucks! But that’s life… you can’t win ’em all. Last month… I wrote about another IDeACOM success story where we helped a new client who was in serious need after their Avaya system bit the dust and their vendor was unresponsive to...
Jan 21, 2025 | IDeACOM, Telephone Systems, Voice Over IP
We were recently contacted by a company whose Avaya system bit the dust. They were unable to make or receive calls, so it was a high priority. Spoiler Alert: We were dealing with a catastrophic situation – but luckily this story ends with a bright shiny silver lining...
Nov 22, 2024 | Technology, Telephone Systems, Voice Over IP
Just in time for Thanksgiving, Zultys announced new software updates for their award-winning MX platform. MX system release 18.2 introduces significant enhancements that focus on desktop and mobile application improvements, seamless integrations with Microsoft Outlook...
Aug 29, 2024 | IDeACOM, Technology, Telephone Systems
Is bad cell service at work an issue for you? Let me ask this in a different way… Does your cell service go from good to unusable (aka “No Service”) after entering your office building, medical facility, warehouse, auto dealership, or one of your branch office...
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