Jun 19, 2025 | IDeACOM, Technology, Unified Communications
We’ve talked about the benefits of business texting numerous times over the past 5 years. And I think it’s time to bring it up again. Business texting has quickly become a valuable tool for many organizations including IDeACOM. In a nutshell, business texting allows...
Apr 21, 2025 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
Jan 21, 2025 | IDeACOM, Telephone Systems, Voice Over IP
We were recently contacted by a company whose Avaya system bit the dust. They were unable to make or receive calls, so it was a high priority. Spoiler Alert: We were dealing with a catastrophic situation – but luckily this story ends with a bright shiny silver lining...
Aug 29, 2024 | IDeACOM, Technology, Telephone Systems
Is bad cell service at work an issue for you? Let me ask this in a different way… Does your cell service go from good to unusable (aka “No Service”) after entering your office building, medical facility, warehouse, auto dealership, or one of your branch office...
Apr 18, 2024 | IDeACOM, Technology
Have you ever wondered if all Internet broadband solutions are created equal? It’s a very simple answer… There you have it – NO! Which is why I’d like to talk about the difference between “best-effort” cable Internet service – and a dedicated, “mission-critical”...
Recent Comments