Losing sucks! But that’s life… you can’t win ’em all.
Last month…
I wrote about another IDeACOM success story where we helped a new client who was in serious need after their Avaya system bit the dust and their vendor was unresponsive to their cries for help.
Once IDeACOM intervened and implemented a new cloud-based phone system, I am pleased to report that all is well again…
And our new client is extremely happy!
This month…
I’m writing about a recent loss where a new (prospective) client chose another vendor 😖
In this case, they thought they were getting a better deal.
But as you’ll find out, that’s NOT exactly how it worked out.
In the cloud-based VoIP telecom industry, there are many different providers. Some we consider to be turnkey service providers – like IDeACOM.
And many others that we refer to as ‘cheap seat providers‘.
This guy went with a ‘well-known’ cheap seat provider – whose name shall remain anonymous.
And guess what happened?
Yep, that’s right, he got what he paid for… and then some!
By ‘and then some’ I am NOT referring to added value.
Unfortunately, in his case it was delays, aggravation, stress, the run-around, and an unplanned DIY implementation.
For those unfamiliar, DIY means that you get to Do It Yourself. Surprise!!!
Basically, he received the worst possible service you could ever imagine!
He was STUCK!
I don’t wish that on anyone – and it’s disturbing to know that this undisclosed tactic still exists…
Anyway, we still helped because he was left hanging and his new cheap seat provider wasn’t offering any assistance. Can you believe it?
He needed to port phone numbers, but his requests were being rejected. Multiple times…
I am happy to report that after IDeACOM got involved, all is well again.
We were able to get his port request on-track so he could overcome the rejection and move his phone numbers to his new cheap seat provider.
I guess you can call it another IDeACOM success story, only in this case we didn’t have the pleasure of welcoming his company to our growing IDeACOM family. Maybe next time…
How ’bout you?
If you or someone you know is in need of a customized phone system with personalized turnkey support, contact your IDeACOM representative.
In a nutshell, IDeACOM is a trusted business communications provider with decades of experience.
We focus on delivering results-oriented solutions, backed by responsive & knowledgeable (local) support, and always delivered at a fair price.
A few areas that we help our clients with and may also be able to help you with, include:
- Cloud-based VoIP phone system solutions
- Business SMS texting and webchat applications
- Broadband Internet services – primary and backup alternatives
- In-building cellular booster technology for offices with dead cell coverage
- IT managed services including technology support, Microsoft licensing, and Cybersecurity solutions
These services come in handy when you’re planning a move, opening a new location, or thinking about updating an existing office.
We are an owner-operated locally based provider with the backing of the largest nationwide consortium in the VoIP industry.
I’d like to become a valuable resource for when this need arises (or at the appropriate time in the future) – to simplify communications for your company and your clients by putting our decades of experience to work for you.
We’re here to help so please let me know how we can be of service to you.
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