I’m gonna make an assumption that you’ve heard of Artificial Intelligence (AI) and have an idea of what it’s about.

Although AI has been around for quite some time, it has gained tremendous attention and popularity in recent years – thanks to OpenAI’s ChatGPT app.

Some label AI as ‘bad’, highlighting characteristics that can be used for deceptive purposes. And while that may be true, there’s a tremendous upside, so don’t expect AI to be going away anytime soon.

In my opinion, bad AI (but not nefarious) is the annoying Comcast chat bots we have to engage with when the Internet is down.

How’s that for a Sentiment Analysis rating?

Anyway, AI is already integrated in our lives, and the future capabilities are open to imagination and endless possibilities.

So you may be wondering if AI be answering and processing your company’s phone calls.

Maybe at some point beyond what your current automated attendant is doing…

But the current trends for AI within your phone system and Contact Center are growing.

This focus on AI includes:

• Metrics to help you evaluate employees based on client experience is one aspect.

• Managing large amounts of information so you can quickly and easily measure results is another.

• And AI will also transcribe phone conversations, meetings, and call recordings, allowing you to view summaries or specific metrics that you’re trying to track.

These elements will allow you to drill down on business intelligence data as you try to improve the overall experience your clients have when interacting with your company.

How cool…

Think about it, when you combine today’s advanced Contact Center functionality with the addition of Artificial Intelligence, your IDeACOM phone system packs a powerful punch!

I encourage you to stay tuned as this exciting technology continues to evolve.

It’s a Win-Win whose impact will be felt in our businesses as we’ll be able to measure client engagement based on the experience we provide.

And we’ll do our best at IDeACOM to keep you informed along the way.

I’d like to wrap up with a quick survey…

• If you think I used AI to write this post, reply back “Oh yea AI”.

~ or ~

• If you think I created this post on my own, reply back “All you JD!”… 😜