Just in time for Thanksgiving, Zultys announced new software updates for their award-winning MX platform.
MX system release 18.2 introduces significant enhancements that focus on desktop and mobile application improvements, seamless integrations with Microsoft Outlook and Teams, and more. Featuring SMS/MMS functionality for call groups with smart reply routing, improved web chat support for agents, and streamlined communication tools, this release sets a new standard for customer experience and operations.
Release 18.2 also includes updates for ZAC Desktop and Mobile ZAC. For more details, click here.
IDeACOM will be reaching out over the next month or so to schedule your update.
In the meantime, please contact your IDeACOM representative with any questions.
And in closing, your IDeACOM support team would like to wish you and your family a Happy Thanksgiving!
We are grateful for your partnership and sincerely appreciate your continued support…
Our office will be closed on Thursday, November 28th and Friday, November 29th in observance of the holiday.
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