Improving Customer Experience

Have you heard about improved customer experience (or CX as it’s often referred to)?

It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape.

In my opinion, going above and beyond to take extraordinary care of your clients goes without saying and is the only way to live. And we have tools to help you accomplish this within your phone system.

At IDeACOM, we pride ourselves on providing results-oriented communication solutions, back by responsive & knowledgeable support, and always delivered at a fair price. It’s been our mission since we opened our doors over 25 years ago and continues to dominate how we operate.

In fact, I think CX is a two-way street…

Not only do I expect my company to provide exceptional support to our family of clients, but I also expect our vendors to do the same for us.

I don’t think that’s an unreasonable expectation, do you?

So, let’s talk about the love you get from your phone vendor…

• Is it incredible?
• Are they responsive?
• Do they make you feel special?
• Do their actions speak louder than their words?
• Do they always go above and beyond, and have your back?
• Do they consistently exceed your expectations – all or most of the time?
• Would you feel comfortable recommending your phone vendor to a friend or colleague?
• If they miss something or make a mistake, do they own up to it and quickly resolve the issue at hand?

I would hope (and expect) that all of our IDeACOM clients would easily be able to answer YES to all of these questions.

Now it’s your turn…

If you’re an IDeACOM client, please let me know how you feel about the answers to the questions above.

And if you’re not currently an IDeACOM client, how would you answer these questions and rate your phone vendor?

👉 If you’re in an undesirable spot, contact us. We are always on the lookout for companies we can help and would sincerely appreciate the opportunity to discuss your situation.

Vendor Updates:

1. For our Zultys clients, be sure to check out the new system enhancements including ZAC video.

2. For our Intermedia clients, be sure to check out the new archiving enhancements.