Jul 28, 2025 | Technology, Voice Over IP
There are countless moving parts when planning an office relocation—and not enough time or space here to cover them all. So for now, we’re focusing on just one critical area… Your technology. We’ll leave the many non-tech items—like furniture, flooring, space...
Jun 19, 2025 | IDeACOM, Technology, Unified Communications
We’ve talked about the benefits of business texting numerous times over the past 5 years. And I think it’s time to bring it up again. Business texting has quickly become a valuable tool for many organizations including IDeACOM. In a nutshell, business texting allows...
May 19, 2025 | Technology, Telephone Systems, Voice Over IP
A client recently opened a support ticket to report longer than normal hold times in their call center. Specifically, that new calls were showing in a “queued state” on the real-time dashboard while available agents appeared to be idle and ready to answer...
Apr 21, 2025 | IDeACOM, Technology, Telephone Systems, Voice Over IP
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
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