Mar 17, 2025 | IDeACOM, Technology, Telephone Systems, Unified Communications, Voice Over IP
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
Feb 14, 2025 | Telephone Systems, Unified Communications, Voice Over IP
Losing sucks! But that’s life… you can’t win ’em all. Last month… I wrote about another IDeACOM success story where we helped a new client who was in serious need after their Avaya system bit the dust and their vendor was unresponsive to...
Jan 21, 2025 | IDeACOM, Telephone Systems, Voice Over IP
We were recently contacted by a company whose Avaya system bit the dust. They were unable to make or receive calls, so it was a high priority. Spoiler Alert: We were dealing with a catastrophic situation – but luckily this story ends with a bright shiny silver lining...
Dec 20, 2024 | Technology
SMS texting restrictions for business continue to tighten. In fact, new regulations went into effect this month. What does this mean? Any company using SMS for business purposes is required to submit an application to the Campaign Registry. This process is intended to...
Nov 22, 2024 | Technology, Telephone Systems, Voice Over IP
Just in time for Thanksgiving, Zultys announced new software updates for their award-winning MX platform. MX system release 18.2 introduces significant enhancements that focus on desktop and mobile application improvements, seamless integrations with Microsoft Outlook...
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