As your trusted communications partner, we are sending this note to inform you of a recent incident involving AT&T, highlighting the importance of remaining vigilant against cyber threats.
PLEASE NOTE: This recent AT&T incident did not involve your phone system or services.
We are sharing this information to help you stay informed and protected.
AT&T recently announced a significant incident involving the theft of call and text message logs from their workspace hosted by their vendor, Snowflake. This situation affects most, if not all of AT&T’s cellular customers, with records taken from May 1, 2022, to October 31, 2022, and January 2, 2023. While the actual content of the calls and texts was not exposed, the stolen metadata includes details about who called or texted whom.
Scammers can use this information to impersonate trusted individuals and trick you into sharing personal information.
This type of stolen data can lead to “phishing” scams.
For example, attackers might manipulate Caller ID information to make it look like a trusted contact is calling or texting you. They can then convincingly deceive you into providing sensitive information or money by pretending to be someone you know.
To safeguard yourself and your organization from potential scams resulting from this incident, please consider the following recommendations:
- Be cautious of Caller ID information. Caller IDs can easily be spoofed, so don’t rely solely on Caller ID to verify a caller’s identity.
- Verify sensitive requests. If you receive a call or text asking for money, passwords, or other confidential information, hang up and call back using a number for the requestor that you know to be genuine.
- Be wary of requests for personal information. Legitimate organizations will not ask for personal, account, or credit card details via text or call.
- Ignore texts from unfamiliar senders. Do not respond to or click on links in texts from unknown contacts.
- Stay updated. Regularly check for updates and advice from trusted sources, such as the Federal Communications Commission (FCC) and your mobile provider, about avoiding frauds and scams.
- When in doubt. If you’re unsure or confused about what to do, contact your IDeACOM representative.
Our providers invest heavily in delivering the highly secure products, services, and 24/7 system monitoring. And this commitment extends to keeping you informed about potential security threats.
Stay safe… and vigilant!
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