Another One Bites the Dust!

We were recently contacted by a company whose Avaya system bit the dust.

They were unable to make or receive calls, so it was a high priority.

Spoiler Alert: We were dealing with a catastrophic situation – but luckily this story ends with a bright shiny silver lining 😜

Our first suggestion was to call their current vendor for CPR to revive the system. This seemed to be the most logical first step – to quickly get their system back online so they could resume making and taking calls again.

But their vendor never returned multiple calls for help.

What??? Can you believe it?

In the meantime, we had already gone to Plan B. We advised that they needed to look at a new system.

Fortunately, they listened to how we could help them and what we could offer. And they were agreeable to the monthly cost. More on this in a minute when we share a few of the benefits they gained…

And they trusted us in the process.

First, we recommended a new cloud-based phone system from an esteemed IDeACOM vendor-partner, to which they happily agreed to.

Next, we activated their new system, provisioned their users and phones, and programmed all system-related applications which included custom greetings.

And this all happened within a day….

But because the outage occurred right before Christmas, porting their local and toll-free phone numbers took a few extra days.

They knew we were doing everything possible, and that porting their numbers sooner was completely out of our control (aside from managing the entire process).

Since we had already pre-programmed their phone system, it was ready use.

So we all patiently waited for the port date we were given. But in the meantime, we didn’t just sit around.

Here’s what else we did to make it a smooth transition:

1. We conducted user training sessions with their staff.
2. We activated mobile and desktop apps for them to use in the interim.
3. We installed their new desk phones.

Their new cloud-based system included a direct dial phone number for each user. So basically, they were able to place and receive calls immediately.

But we still had to wait for their phone numbers to port over to the new provider.

>> Fast forward 10 days and everyone is ecstatic with their new IDeACOM phone system!

😁 Another IDeACOM success story… and another delighted addition to our IDeACOM family! 😁

Here are a few of the new system benefits our new client is taking advantage of:

1. A lower monthly cost. YES, their phone bill went down with their new cloud based system. It turns out those legacy Verizon phone lines and Windstream long distance services add up.
2. Making and taking calls from anywhere with the mobile app was a big deal.
3. Voicemail notifications in email provided an efficient way to stay on top of client requests that were previously slipping through the cracks.
4. Advanced call answering with specialized routing & ringing by time of day really simplified their manual processes and outdated system programming.
5. Local (and responsive) support from IDeACOM was a welcomed change. (Remember their previous vendor? Yeah, the one who never returned multiple calls for help – unbelievable!).

You may be thinking, “Hey, most of these capabilities are pretty standard today”.

But remember, they were used to their older Avaya system’s limited capabilities.

The moral of the story:

When you’re in a jam or you need help with your phones, contact IDeACOM!

A few areas where we can help include:

• Cloud-based VoIP phone system solutions
• Business SMS texting and webchat applications
• Broadband Internet services – primary and backup alternatives
• In-building cellular booster technology for offices with ‘no cell service’
• IT managed services including technology support, Microsoft licensing, and Cybersecurity solutions

If you or someone you know needs help with your current phone system, or perhaps a new system is on your radar, contact your IDeACOM rep for a hassle-free analysis. We’ll take great care of you – I guarantee it!