The IDeACOM Blog
Follow us on the road to simplifying technology...You Need VoIP Now More Than Ever…
Are you dissatisfied with the functionality or performance of your phone system? The reality is that most people are. But they don’t do anything about it and just deal with it because of other pressing issues in their business. And that’s unfortunate! But...
The New Distributed Workforce
With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP,...
Leveraging VoIP… to your advantage
Voice over IP (VoIP) continues to enhance the way we all communicate. Ten (or more) years ago, it was all about adding a “VoIP component” to your digital phone system to integrate remote phones, allow for coordinated dialing between multiple locations, and maybe even...
That’s Not Your Neighbor Calling: Caller ID Spoofing and How to Protect Yourself
If you have a landline or a cell phone, you have most likely experienced an increase in the number of local phone calls you’re receiving, but when you answer the phone, it’s an automated telemarketing campaign or an obvious, or not so obvious, scam call. You are not...
It’s Time to Harness the Power of MXIE
Would a significant improvement in how your Company communicates (both internally and with your clients) be of interest? I hope so because we’re going to explore the benefits of harnessing the power of MXIE in this post together. For anyone who is unfamiliar, MXIE is...
SD-WAN: Why You Should Consider Making the Switch
Software-Defined Wide Area Network (SD-WAN) has recently become a hot topic in the IT world. SD-WAN offers numerous benefits for organizations of all sizes but is especially helpful to businesses with multiple branch locations. Many companies are virtualizing their...
Leadership and Self-Deception
I feel compelled to share a book that I recently received from one of my vendor-partners – thank you Zultys! It’s titled “Leadership and Self-Deception”, and I highly recommend it! It’s a story about a how a company propelled itself well beyond its competitors by...
How to Select the Right Voice and Data Vendor
Regardless of your type of business, your ability to communicate with employees, customers, clients, vendors and others is critical to your success. This makes choosing the right voice and data vendor one of your most important business decisions. There are countless...
Handling the Threat of Ransomware
"Ransomware" is the term used when hackers make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different than those used for traditional hacking but, instead of stealing data, criminals want to steal...
Something for Everyone…
I recently returned from the 2018 annual IDeACOM conference. This was a great meeting that provided a lot of value for all in attendance, including 46 vendor-partners who demonstrated their products and services. And I'm happy to say that I had an opportunity to talk...
But Wait!, There’s More…
An often-overlooked component of a company’s marketing initiative could be as simple as how you’re treating your callers when they’re ‘on hold’. I’m not talking about subjecting them to a “But Wait!, there’s more…” in your face infomercial. Sometimes it can be...
The Dark Side of Mobility: Protecting yourself against mobile phone hacking
As the features and conveniences of mobile phones have grown, so have the risks of using them. The more you and your employees use your mobile phones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...
Unite Packs a Powerful Punch
We are pleased to announce the introduction of Unite, a fully-integrated business phone system and collaboration platform from Intermedia. Unite combines your phone system with today’s latest collaboration tools. This powerful combination includes screen sharing,...
Choosing Local Hosted VoIP Makes a Difference
Now that voice and data services can be hosted on the Internet, it seems logical that any telecom service available via the Internet should be fine to handle voice communications for your business. Many of these online providers appear to be low cost, with systems...
My Password Is… 1234
But don't tell anyone... It seems like everywhere we turn in our digital lives, we’re being prompted to “log in” with a username and password. Whether it’s a browser, an app, a program, or a specific website. In many cases, we can set our browser to “remember” our...
Wi-Fi options for your IP phone
One of the top reasons for choosing Voice over Internet Protocol (VoIP) for your business communications is the many smart features it provides at a fraction of the cost. These features include such conveniences as voice mail, a virtual assistant, call recording,...
How to improve cell reception at your business
Whether your employees are using their mobile phones for personal or business communications — or both — it's essential to have reliable cell reception at your place of work. Provider coverage maps may show strong signals in your area, but that's no guarantee of...
Happy Holidays from the Cloud
For starters, in addition to thanking you for your continued support and business over the past year, we’d like to wish you a very happy holiday season. Whether this includes Happy Hanukkah, Merry Christmas, or Happy Festivus, your IDeACOM team would like to extend...
