The IDeACOM Blog
Follow us on the road to simplifying technology...Solving the Issue of Packet Loss
If your business is relying on a hosted PBX service to handle its phone and Unified Communications systems, it is imperative to have a solid support network. Since Voice Over IP (VoIP) relies on your internet connection to make calls, the quality of your calls can be...
Thank You, Thank You, Thank You!!!
We’d like to send out a big thank you... to our valued clients and supportive vendor-partners! We sincerely appreciate your business and your commitment to IDeACOM. We couldn’t do what we do best without your continued support. Cheers to you! And Happy Thanksgiving to...
Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
Just the Fax…
I have a question: It’s 2020, do you really need to keep your fax machine? For some, faxing is still relevant. For others, it’s a dying breed. So then what should you do? Well, it depends... The easy answer is to keep your fax number. So the next question is, who...
Handling the Threat of Ransomware
"Ransomware" is the term used when cybercriminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...
Intermedia Unite Enhancements
Intermedia offers a wealth of resources and tools to help you manage your Company’s communications. We know you’re busy, and wanted to share some recent developments. The Unite platform just keeps getting better... Work from home solutions with more video participants...
Intro to ZAC
We would like to introduce you to the Zultys Advanced Communicator (ZAC). ZAC is Zultys’ newest desktop client that improves all of your communication needs with high visibility and minimal effort including enhanced call control, advanced call handling, ongoing...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
The Universal Service Fund
Last month I shed some light on the Federal Universal Service Fund (FUSF), and how it increased on July 1, 2020. This month we will expand on the FCC and the Universal Service Fund as kind of a history lesson. But also with the goal of keeping you informed about your...
Electrical power is a good thing — until it’s not.
As business owners and managers, we like to think we're the power behind our business. We make the decisions, work with customers or clients, conduct the training, the hiring, the firing and much more. But the truth is, much of our business runs on electricity. It's...
Need to Block Robocalls?
It’s unlikely that you’ve ever been Punk’d, but I’d be willing to bet you’ve been spoofed! Given the staggering statistics, I think we have all been on the receiving end of a random call from someone pretending to be someone else – evidenced by the awkward dialog or...
Kari’s Law and RAY BAUM’S Act Compliance for Your Business
Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...
What’s Up With My Internet?
The past 3 months have been personally and professionally challenging for all of us. Our ability to survive and thrive during the Pandemic has been put to the test. Although it’s not over yet, it’s time to get back to business and some sense of normalcy. I think it’s...
Are You Prepared? Business Continuity and Disaster Recovery
The first half of 2020 has brought a host of challenges for businesses everywhere. From ever changing cybersecurity risks to the need to now plan for business resiliency in the face of a global pandemic. Not having a plan is no longer an option. You have worked hard...
Today’s Distributed Workforce
With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP,...
Are You at Risk?
Many companies have been forced to work from home during the COVID-19 pandemic. Being able to quickly shift gears has allowed these businesses to maintain daily operations (at least to some extent) thanks to the prevalence and cost-effectiveness of today’s VoIP, Data,...
A little feature with a BIG impact!
As we continue to work from home, I wanted to let you know that your IDeACOM team is staying healthy and safe. And we hope that you are too! While there are many work-from-home solutions available in your phone system, I’d like to focus on one feature that’s become...
IDeACOM COVID-19 Support Initiative
https://www.youtube.com/watch?v=_kQ_8Mze24g Work from home solutions that work... If your current phone system has become a bottleneck that’s preventing real-time communications because it can’t support remote functionality, IDeACOM can help! IDeACOM has a number of...
