The IDeACOM Blog
Follow us on the road to simplifying technology...*ALERT* New Law for E-911
We want to make you aware of an upcoming change to 911 that’s become law and is intended to improve emergency calling. The new law is referred to as Kari’s Law. Driven largely by the efforts of Kari Dunn’s father following the murder of his daughter, Kari’s Law was...
Guide for Choosing the Right Data Cabling
If your business is new, relocating, or upgrading its network, it's important to make sure you install the right network cabling. Running the wrong voice/network cabling for your business can end up being very costly. It can reduce efficiency and productivity as well...
Send me a text please…
Do you text more than you call? If you’re like most people, the answer is YES! Phone calls aren’t going away, but texting enhances voice communications – because it’s fast, efficient, and convenient. So why not use texting in business? Well, because until recently,...
Choosing Local Hosted VoIP Makes a Difference
Now that voice and data services can be hosted on the Internet, it seems logical that any telecom service available via the Internet should be fine to handle voice communications for your business. Many of these online providers appear to be low cost, with systems...
There’s a lot happening at IDeACOM!
Happy New Year! There’s a lot happening at IDeACOM as we ring in the New Year! For starters, in an effort to provide you with an improved support experience, we’ve deployed a new software platform and have implemented an automated help desk ticketing system. Second,...
Charge with Caution
Have you heard of “juice jacking”? Well if you’ve ever been ‘on the go’ and running low on battery on your smartphone, you’ll want to read on… Since we’ve become so dependent on our devices, I wanted to make you aware of a potentially new security threat. And yes,...
Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
With Appreciation & Gratitude
Thank you, thank you, thank you… We are grateful for the opportunity to serve your business communication needs and sincerely appreciate your continued support! Our goal is to simplify your world by helping you leverage effective voice technology solutions that...
Protecting Your Smartphone Against Hackers
As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...
Beware of iOS 13
As expected, there was a ton of BUZZ around Apple’s recent launch of the iPhone 11, and iOS 13. But this year unfortunately, much of the noise out of the gate is negative, relating to numerous software issues. Fortunately Apple has already released 3 initial patches,...
Hosted IP PBX vs. Premise-Based IP PBX — Which is Right for Your Business?
One of the leading challenges businesses face is keeping overhead low. If your business is still using landlines or Public Switch Telephone Network (PSTN), you're missing the opportunity to not only lower overhead costs but to improve productivity. By using Voice over...
Who’s Goin’ Mobile?
[Who] remembers “Going Mobile”, one of the many hit songs on The Who’s classic album Who’s Next? If you need a refresher, check it out here. Why do I ask? Because goin’ mobile is the theme of this post. The song was produced almost 40 years ago. And although there’s...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
Stay Protected and Secure
Today’s IT landscape provides numerous cost-saving and productivity-enhancing capabilities, in addition to possessing built-in conveniences like having a wealth of information at our fingertips (or in our pocket), and being able to access your voice & data from...
Combating Robo Calls – SHAKEN/STIR
Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...
This is NOT an IP phone system
This is NOT voice over IP, and it’s not an IP phone system! It's an imposter... The names have been blocked to protect the guilty vendors. Unfortunately, there are still a few manufacturers who refuse to let legacy digital phone systems fade into oblivion (which is...
Promote Strong Passwords with Single Sign-On
As today’s businesses embrace the cloud, the number of web apps in their IT environment quickly adds up—and quickly overwhelms the ability to ensure security, manage costs and maintain control. User password behavior is becoming less secure due to the fact that it is...
Get Me Some SecuriSync!
Today’s busy schedules between work and personal commitments place a “bounty on the head” of our time. Whatever happened to work - life balance? Not sure if it ever existed, but it just seems a bit more elusive lately. The reality is… we’re always on the go. And...
