The IDeACOM Blog
Follow us on the road to simplifying technology...Bad Weather – What About Answering the Phones?
Inclement weather got you down? Well at least it won’t prevent you from answering your phones remotely, right? If it does, then we’ve got to talk! It's 2024 and nothing should stop you from answering calls when you're out of the office! Today there are so many...
Happy Holiday Wishes from IDeACOM
Extending warm wishes for a happy and joyous holiday season from your IDeACOM team! And cheers to a healthy and Happy New Year! We sincerely appreciate your partnership and continued support! In observance of the upcoming holidays, please note that IDeACOM will be...
Happy Thanksgiving!
Wishing you and your family a Happy Thanksgiving! We are grateful for your continued support! Our office will be closed on Thursday, November 23 and Friday, November 24 in observance of the Holiday. Enjoy the long weekend...
The Importance of Emergency Notification Systems
While we never expect to find ourselves in an emergency situation, a crisis can strike anytime, anywhere. During an emergency or dangerous event, the most pivotal step an organization can make is to quickly inform and alert people in harm’s way. Whether it’s a...
Cheers to T-Mobile!
After 25 years with Verizon Wireless, I’ve made the move to T-Mobile. And they didn’t disappoint. 👏 Sometimes it’s just easier to stay with a provider. You know what you’re getting and the uncertainty of the unknown, well – you know… But in this case there wasn’t much...
Who Remembers RCF’s? 🤔
While conducting a recent phone bill analysis for a new client, we discovered that they were paying one of their traditional carriers for multiple RCF circuits. For anyone who doesn't know, RCF stands for Remote Call Forward. It’s been at least 15 years since we’ve...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
Who Wants to Install Their Own Phone System?
We recently helped a longtime client with a new self-installed Ring Central phone system. If you're wondering, "Do you represent Ring Central?", the answer is no. DISCLAIMER: This recount is not intended to disparage Ring Central or any other "cheap seat" VoIP...
What is Phishing? Identifying and Protecting Your Business from Phishing Attacks
For most businesses, email is a convenient and effective communication tool inside and outside of their organization. Unfortunately, it is also the primary avenue used by scammers for phishing attacks. Cybercriminals use emails to distribute malware, phishing, and...
Why is my phone acting up?
In our May post, we discussed effective ways you can deal with a power or Internet outage as it relates to your phone system. You can link to it here. This month we’re gonna stay on the power theme, but in a different way. How? With a power reboot that you invoke, on...
It was a huge success!
We recently attended the annual IDeACOM conference and it was a huge success! This year’s conference was held in Hilton Head, South Carolina. It’s a 3-day gathering that’s not only packed with learning and education, but also plenty of time to socialize and deepen...
The Vital Role of Firewalls in Business Security
In today's interconnected digital landscape, businesses are increasingly reliant on technology to streamline operations, improve productivity, and enhance communication. However, the rise of cyber threats and malicious activities has brought the issue of cybersecurity...
How to Deal With an Outage
Commercial power and Internet services are a necessity and usually pretty reliable… but not infallible. We expect them to remain operational at all times, and we can sometimes take this for granted when everything is humming along. But there may be times when one or...
Old habits die hard…
It’s a new year and hard to believe Q1 is already behind us - Happy Spring BTW! Times are changing and I want to discuss ways to work more effectively. And maybe with a little more efficiency and productivity too… How? By leveraging the “power of the cloud” through...
Select a Voice and Data Partner with Confidence
Effective voice and data communications are critical to the success of your business, making it critical for you to select the right telecom provider/partner. This selection, however, can be difficult because of the many telecom providers and options available in the...
We’re Registered, Are You?
As of March 31, 2023, businesses are REQUIRED to self-register all business SMS users with The Campaign Registry (TCR). This ensures compliance with new regulations intended to combat fraudulent text messages sent from scammers. The Campaign Registry is affiliated...
Supercharge Your Call Center
In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...
Suggest the Best!
Cloud-based VoIP phone systems are displacing their premise-based predecessors at such a rapid pace… And for good reason! Fortunately, our clients have all migrated to an IDeACOM VoIP platform. But maybe you know someone who hasn't. Perhaps one of your vendors… or a...
