The IDeACOM Blog
Follow us on the road to simplifying technology...Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
Who Wants to Install Their Own Phone System?
We recently helped a longtime client with a new self-installed Ring Central phone system. If you're wondering, "Do you represent Ring Central?", the answer is no. DISCLAIMER: This recount is not intended to disparage Ring Central or any other "cheap seat" VoIP...
What is Phishing? Identifying and Protecting Your Business from Phishing Attacks
For most businesses, email is a convenient and effective communication tool inside and outside of their organization. Unfortunately, it is also the primary avenue used by scammers for phishing attacks. Cybercriminals use emails to distribute malware, phishing, and...
Why is my phone acting up?
In our May post, we discussed effective ways you can deal with a power or Internet outage as it relates to your phone system. You can link to it here. This month we’re gonna stay on the power theme, but in a different way. How? With a power reboot that you invoke, on...
It was a huge success!
We recently attended the annual IDeACOM conference and it was a huge success! This year’s conference was held in Hilton Head, South Carolina. It’s a 3-day gathering that’s not only packed with learning and education, but also plenty of time to socialize and deepen...
The Vital Role of Firewalls in Business Security
In today's interconnected digital landscape, businesses are increasingly reliant on technology to streamline operations, improve productivity, and enhance communication. However, the rise of cyber threats and malicious activities has brought the issue of cybersecurity...
How to Deal With an Outage
Commercial power and Internet services are a necessity and usually pretty reliable… but not infallible. We expect them to remain operational at all times, and we can sometimes take this for granted when everything is humming along. But there may be times when one or...
Old habits die hard…
It’s a new year and hard to believe Q1 is already behind us - Happy Spring BTW! Times are changing and I want to discuss ways to work more effectively. And maybe with a little more efficiency and productivity too… How? By leveraging the “power of the cloud” through...
Select a Voice and Data Partner with Confidence
Effective voice and data communications are critical to the success of your business, making it critical for you to select the right telecom provider/partner. This selection, however, can be difficult because of the many telecom providers and options available in the...
We’re Registered, Are You?
As of March 31, 2023, businesses are REQUIRED to self-register all business SMS users with The Campaign Registry (TCR). This ensures compliance with new regulations intended to combat fraudulent text messages sent from scammers. The Campaign Registry is affiliated...
Supercharge Your Call Center
In last month’s newsletter we included an article about “Delivering a Positive Customer Experience with a Contact Center”. This month we’re featuring how IDeACOM partnered with Princeton Orthopaedic Associates (POA) to deliver a positive customer experience with a...
Suggest the Best!
Cloud-based VoIP phone systems are displacing their premise-based predecessors at such a rapid pace… And for good reason! Fortunately, our clients have all migrated to an IDeACOM VoIP platform. But maybe you know someone who hasn't. Perhaps one of your vendors… or a...
Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
Business Benefits of Video Conferencing
Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...
Outlook Tips You Can’t Live Without!
It’s a great time of year to get organized. And Randy Dean is an expert (in my opinion) for helping us all manage ONE area of our lives that is relentlessly bombarded, whether we like it or not. No, I’m not referring to your time or attention that advertisers and...
Spotlight on Spectrio
It’s this time of year that reminds us how grateful we are to be an active member of the growing IDeACOM community. And this month we'd like to spotlight our longtime vendor-partner Spectrio. 30 years ago, we relied solely on Spectrio for customized music on hold...
November Zultys Updates
I’d like to start this month’s post with a Thanksgiving message. Your IDeACOM team would like to wish you and your family a very Happy Thanksgiving! We sincerely appreciate your continued support and the opportunity to serve your VoIP and data needs. It’s because of...
Password Security – Are You Vulnerable?
I recently learned that October is Cybersecurity month. So just in case you didn’t know, we’re on the same page now 😆 But this doesn’t mean that October is the only time of the year you need to think about your passwords. Or the links that you click. Cybersecurity...
