The IDeACOM Blog
Follow us on the road to simplifying technology...HELP! Where do I plug in my phone?
There may be times when IT is busy or isn’t available and you need to take matters into your own hands… Have you ever found yourself in one of these situations? You are moving to another office and you can’t find an open ethernet jack. You’ve rearranged your office...
Technology Considerations for Your Office Move
There are countless moving parts when planning an office relocation—and not enough time or space here to cover them all. So for now, we’re focusing on just one critical area… Your technology. We'll leave the many non-tech items—like furniture, flooring, space planning...
Are your employees texting customers from their personal phones?
We’ve talked about the benefits of business texting numerous times over the past 5 years. And I think it’s time to bring it up again. Business texting has quickly become a valuable tool for many organizations including IDeACOM. In a nutshell, business texting allows...
You can’t manage what you can’t see!
A client recently opened a support ticket to report longer than normal hold times in their call center. Specifically, that new calls were showing in a "queued state" on the real-time dashboard while available agents appeared to be idle and ready to answer these new...
Ideacom’s Annual Conference and Artificial Intelligence
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Improving Customer Experience
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
Building an Effective Business Website
For every small business, a great website is essential for your company’s success. Today, a website is typically the first, primary, and sometimes the only exposure a potential customer has with a company. Yet many organizations either do not have a website or leave...
You Win Some, You Lose Some…
Losing sucks! But that's life... you can't win 'em all. Last month... I wrote about another IDeACOM success story where we helped a new client who was in serious need after their Avaya system bit the dust and their vendor was unresponsive to their cries for help. Once...
Another One Bites the Dust!
We were recently contacted by a company whose Avaya system bit the dust. They were unable to make or receive calls, so it was a high priority. Spoiler Alert: We were dealing with a catastrophic situation – but luckily this story ends with a bright shiny silver lining...
Did you pass the test?
SMS texting restrictions for business continue to tighten. In fact, new regulations went into effect this month. What does this mean? Any company using SMS for business purposes is required to submit an application to the Campaign Registry. This process is intended to...
Just in time for Thanksgiving
Just in time for Thanksgiving, Zultys announced new software updates for their award-winning MX platform. MX system release 18.2 introduces significant enhancements that focus on desktop and mobile application improvements, seamless integrations with Microsoft Outlook...
How to Enforce a Strict “No Cell Phone” Policy
How’s this for an understatement? Cell phone use is on the rise. Duh! And that’s not changing anytime soon. Whether it's using your phone for the basics like texting, browsing the Internet, checking social media, watching YouTube videos, catching up on the news,...
Handling the Threat of Ransomware
"Ransomware" is the term used when cyber-criminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...
Is Bad Cell Service Destroying Your Productivity at Work?
Is bad cell service at work an issue for you? Let me ask this in a different way… Does your cell service go from good to unusable (aka “No Service”) after entering your office building, medical facility, warehouse, auto dealership, or one of your branch office...
Will AI Answer My Phone Calls?
I'm gonna make an assumption that you've heard of Artificial Intelligence (AI) and have an idea of what it's about. Although AI has been around for quite some time, it has gained tremendous attention and popularity in recent years – thanks to OpenAI’s ChatGPT app....
AT&T Cybersecurity Breach
As your trusted communications partner, we are sending this note to inform you of a recent incident involving AT&T, highlighting the importance of remaining vigilant against cyber threats. PLEASE NOTE: This recent AT&T incident did not involve your phone...
Still on the fence about working from home?
For some, remote work from home can be challenging. Yet others find they’re able to focus better and remain super-productive. In either case, there are times when management feels compelled to intervene, worrying that remote workers lack discipline and fall prey to...
Unlock Business Growth with SMS Texting
SMS texting has become such an integral part of how we all communicate. Think about it… texting is pervasive! Our smartphone is always within reach, which makes it easy to send and receive texts – whenever and wherever you are. With an emphasis on ‘instant’, we’ve...
