The IDeACOM Blog
Follow us on the road to simplifying technology...Is Microsoft Teams a friend or foe to cloud phone systems?
For years, IT leaders have debated whether Microsoft Teams would eventually replace business phone systems altogether. The reality? Teams is not the enemy of cloud telephony — it’s becoming one of its greatest allies. Today’s modern communications strategy is no...
Key Benefits and Features of Cloud-Based Hosted Data Services
Reducing overhead while improving operational efficiency is one of the biggest challenges businesses face today. Cloud computing has become the preferred solution for organizations looking to access reliable IT infrastructure, software, storage, and business...
I’m NOT a Spammer, dammit!
So this recently came up (again) with one of our clients. And honestly, it’s been quite a while so I haven’t given it much thought lately. What am I referring to? Being told by a client – that your call is tagged as “Potential Spam” when you call them. Or more...
What do you do when your phones aren’t working?
Here's a potential scenario: You arrive at the office Monday morning, grab a cup of coffee, and discover the phones aren't working. So what do you do… besides freak out? Your first thought may be that your phone system is down, and you need to contact IDeACOM....
We are here for you!
Not sure why but I struggled to create a relevant and informative post this month. Even with all that creative thinking time while clearing MANY inches of snow. Maybe I have a case of writers block… 😡 Fortunately, we took care of activating inclement weather greetings...
The future looks bright!
Happy New Year! We hope your holidays were fantastic... Does your new year include new initiatives? How about improved processes or plans for growth? As an IDeACOM client, you’re supported by a great quality VoIP platform. Which means you already have access (or have...
Seasons Greetings from IDeACOM!
Extending warm wishes from our team to yours for a healthy and happy holiday season! And cheers to continued success in the New Year… Thank you for your partnership and continued support. We sincerely appreciate the opportunity to support your phone needs and look...
Leverage the Power of Text Messaging in Your Business
Texting is one of the most prevalent forms of communication in the country today. According to Mobile Marketing Watch, SMS text messages have a 98% open rate, with studies showing that 96% of SMS text messages are read within three minutes of delivery. Because text...
Happy Thanksgiving!
We wanted to take a moment to let you know how thankful we are to have clients like you. And would like to wish you and your family a very Happy Thanksgiving! We appreciate your continued support, the opportunity to be of service, and of course your business. THANK...
The Importance of Emergency Notification Systems
While we never expect to find ourselves in an emergency situation, a crisis can strike anytime, anywhere. During an emergency or dangerous event, the most pivotal step an organization can make is to quickly inform and alert people in harm’s way. Whether it’s a...
We’re going back in time… do you remember Speed Dial?
Who remembers the Speed Dial feature from the old phone system days? If it's been a while, let me jog your memory. Speed Dialing was a way to quickly call frequently dialed phone numbers. Your vendor would program the numbers into your phone system and provide you...
Elevate your Company with a Custom Greeting
Did you know that IDeACOM offers custom AI-generated greetings? It’s one more way we’re helping you improve your customer experience (CX) while keeping communications seamless and stress-free. Professional Voices, Tailored to Your Brand Choose from our extensive...
HELP! Where do I plug in my phone?
There may be times when IT is busy or isn’t available and you need to take matters into your own hands… Have you ever found yourself in one of these situations? You are moving to another office and you can’t find an open ethernet jack. You’ve rearranged your office...
Technology Considerations for Your Office Move
There are countless moving parts when planning an office relocation—and not enough time or space here to cover them all. So for now, we’re focusing on just one critical area… Your technology. We'll leave the many non-tech items—like furniture, flooring, space planning...
Are your employees texting customers from their personal phones?
We’ve talked about the benefits of business texting numerous times over the past 5 years. And I think it’s time to bring it up again. Business texting has quickly become a valuable tool for many organizations including IDeACOM. In a nutshell, business texting allows...
You can’t manage what you can’t see!
A client recently opened a support ticket to report longer than normal hold times in their call center. Specifically, that new calls were showing in a "queued state" on the real-time dashboard while available agents appeared to be idle and ready to answer these new...
Ideacom’s Annual Conference and Artificial Intelligence
Held this year in Nashville, the 2025 Ideacom conference was a huge success and a great time had by all. The Ideacom Network is one of the largest organizations in the VoIP and data industry. Members and vendor-partners from across the country met for two and a half...
Improving Customer Experience
Have you heard about improved customer experience (or CX as it’s often referred to)? It’s a metric that many are talking about and catching a lot of “buzz” as it’s being reinvented. Especially as AI is taking shape. In my opinion, going above and beyond to take...
