Client Reviews

We rely heavily on technology in the real estate business, which can be complex and confusing.  So you need someone you can trust and depend on.  IDeACOM Communications Group was so thorough and consultative during our evaluation.  They went above and beyond to make sure that we implemented the right solution.  And IDeACOM reinforced their commitment to RE/MAX when we recently opened our new office in downtown Somerville.  John Dolan and his team are dedicated to providing the highest level of service & support imaginable.  I’ve worked with many technology companies during the past 25 years, but none that I would recommend as highly as IDeACOM.  Anyone that’s looking for a highly capable vendor that cares about their clients; especially if you’re looking to deploy a Voice Over IP solution, needs to call IDeACOM. They are a valuable member of the RE/MAX team.

What makes IDeACOM stand out as an organization is their unrelenting commitment to great customer service. I run a small business and telecommunications is not my specialty. I found that the people at IDeACOM go far beyond what was necessary to ensure that I was satisfied. In this day and age, where it seems everyone is too busy to return a call, IDeACOM is a refreshing exception. The folks at IDeACOM delivered to Tablecloth Company a great phone system at a great value, with great customer service. It is with great pleasure and appreciation that I heartily and unreservedly recommend them.

IDeACOM is a valuable resource at the Flemington Car & Truck Country Family of Dealerships. In our business, having a dependable service provider is essential, and we’ve relied on IDeACOM for more than 20 years to keep our phone systems up to date and running smoothly. They’re always looking out for us; and in fact, recently helped us reduce our monthly phone costs by 40%. IDeACOM is an honest, reputable company that’s easy to do business with and is always responsive to our needs. If you want a fair price and you want the job done right, I highly recommend getting IDeACOM on your team.

T&M Associates has been doing business with IDeACOM for over a dozen years; during which time we expanded and opened, moved and closed several offices. IDeACOM has been instrumental in the selection of hardware & software to enable T&M to save money and allow us to communicate efficiently between all of our offices seamlessly. IDeACOM’s attention to detail, knowledge & experience, and their unwavering support has enabled T&M to operate as efficiently and cost-effectively as possible. IDeACOM is a company that takes great pride in their work and goes the extra mile to ensure customer satisfaction.

United Foam Technologies has had a long-standing relationship with IDeACOM. When it was time to upgrade our phone system, IDeACOM provided us with a thorough and easy to understand recommendation at a competitive price. However, it was the many years of outstanding service that we were accustomed to that reinforced our decision to select IDeACOM again. We experienced a smooth transition to the new system with excellent training. IDeACOM also provided solutions to help us decrease our overall communications costs. It is truly a pleasure to work with your team.

Thank you for your professional and exceptional service during our new phone system installation. With 3 different corporations, we needed one system to connect them all. IDeACOM was able to give us just what we needed and we are delighted with the results. They worked with our unique needs to establish a system that works for us. It has been great to be able to work with a company that we know we can rely on. We highly recommend IDeACOM for anyone who is looking for exceptional customer care. IDeACOM does that and more.

I would like to extend my sincere gratitude to IDeACOM for our recent phone system installation. I’d also like to commend you and your staff for the professional and caring way you present your products and services. I can see that we are not simply viewed as just another customer, but as a valued partner. Thank you for fulfilling all you have proposed to us and more. I look forward to many years of working together. Please give my best to the rest of your team who have worked so hard to help us through our relocation and transition to the new system so smoothly.

I wanted to let you know what amazing employees you have at IDeACOM, and how appreciative we are of your company. IDeACOM provides us with absolute stellar customer service every time we call. Your technicians are always professional, knowledgeable & helpful. Thank you for the outstanding service.

As a global Fortune 500 company, we were used to dealing with other vendors equally as large in size. When we needed to replace our Avaya system, we were faced with the tough decision to either stick with our large, well-known provider; or, pick a new unknown smaller company. We ultimately chose IDeACOM who demonstrated their ability to project manage a quick and smooth installation – IDeACOM did a tremendous job! The new system we installed has been extremely reliable, and more importantly, IDeACOM has been more than responsive. It is refreshing to find a company that values their customers so much.

I would like to thank IDeACOM for your continued support and professionalism. We’ve been working together for over 15 years, and the recent new phone system installation was completed well beyond our expectations. The planning, timeliness, and actual conversion was exceptional and went smoother than we expected based on the size and scope of our installation. I know this is due to your professionalism and strong commitment to your customers. The efforts that the entire IDeACOM team put forth were especially appreciated by our entire management team. Many thanks.

IDeACOM is a great company to work with. The whole process from reviewing our needs to the actual installation went smoothly. IDeACOM was extremely helpful during the sales process, and patient in determining what would best suit our facility. Our programming needs were very individualized and unique, and IDeACOM worked closely with us before, during and after the installation to ensure our satisfaction. We are very happy with our new phone system and would highly recommend IDeACOM to others.