The IDeACOM Blog
Follow us on the road to simplifying technology...
Reasons to Ditch Your Legacy Digital Phone System
There’s an old saying, “You don’t know what you don’t know, so how can you know what you need?”. This is where professional guidance is essential... With over 30 years installing and maintaining phone systems, it’s easy for me to nonchalantly justify ditching your old...
Wanna Take Back Control of Your Email?
I’ve been following Randy Dean for years and have found him to be insightful and informative, and a little entertaining too 😜 But most of all, he’s taught me how to be more productive. He’s the author of “Taming the E-Mail Beast” along with a number of online...
Promote Strong Passwords with Single Sign-On
As today’s businesses embrace the cloud, the number of web apps in their IT environment quickly adds up—and quickly overwhelms the ability to ensure security, manage costs and maintain control. User password behavior is becoming less secure due to the fact that it is...
Rest In Peace Panasonic, Toshiba, Samsung, Allworx…
BREAKING NEWS: Cloud-Based VoIP Thrives, While Another Premise-Based Phone System Dies. What do Nortel, Inter-Tel, Vodavi, Samsung, Toshiba, Allworx, and now Panasonic all have in common? They’re gone... These once behemoths in Telecom couldn’t survive the VoIP...
IDeACOM Supports You!
It’s been a year since we launched our automated support ticketing system, and we’d like to thank everyone for your active participation and adherence to notifying us about service issues and support requests through the new system. Change is never easy, but you have...
Key Benefits and Features of Cloud-Based Hosted Data Services
One of the biggest challenges business owners face is minimizing overhead. Cloud computing is quickly becoming the standard way for businesses to access IT infrastructure, software and hardware resources. These cloud-based data services can dramatically reduce your...
Wrapping Up 2020 for the Holidays
Looking for a stocking stuffer this holiday season? Here are a few ideas: Add a USB Wi-Fi adapter for your remote, work-from-home users.Move your fax machine to the cloud with web fax. And if faxing is still important to your business, add a personal web fax number...
Solving the Issue of Packet Loss
If your business is relying on a hosted PBX service to handle its phone and Unified Communications systems, it is imperative to have a solid support network. Since Voice Over IP (VoIP) relies on your internet connection to make calls, the quality of your calls can be...
Thank You, Thank You, Thank You!!!
We’d like to send out a big thank you... to our valued clients and supportive vendor-partners! We sincerely appreciate your business and your commitment to IDeACOM. We couldn’t do what we do best without your continued support. Cheers to you! And Happy Thanksgiving to...
Deliver a Positive Customer Experience with a Contact Center
Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...
Just the Fax…
I have a question: It’s 2020, do you really need to keep your fax machine? For some, faxing is still relevant. For others, it’s a dying breed. So then what should you do? Well, it depends... The easy answer is to keep your fax number. So the next question is, who...
Handling the Threat of Ransomware
"Ransomware" is the term used when cybercriminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...
Intermedia Unite Enhancements
Intermedia offers a wealth of resources and tools to help you manage your Company’s communications. We know you’re busy, and wanted to share some recent developments. The Unite platform just keeps getting better... Work from home solutions with more video participants...
Intro to ZAC
We would like to introduce you to the Zultys Advanced Communicator (ZAC). ZAC is Zultys’ newest desktop client that improves all of your communication needs with high visibility and minimal effort including enhanced call control, advanced call handling, ongoing...
Section 179 Tax Deduction & What it Could Mean for Your Business
When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...
The Universal Service Fund
Last month I shed some light on the Federal Universal Service Fund (FUSF), and how it increased on July 1, 2020. This month we will expand on the FCC and the Universal Service Fund as kind of a history lesson. But also with the goal of keeping you informed about your...
Electrical power is a good thing — until it’s not.
As business owners and managers, we like to think we're the power behind our business. We make the decisions, work with customers or clients, conduct the training, the hiring, the firing and much more. But the truth is, much of our business runs on electricity. It's...
Need to Block Robocalls?
It’s unlikely that you’ve ever been Punk’d, but I’d be willing to bet you’ve been spoofed! Given the staggering statistics, I think we have all been on the receiving end of a random call from someone pretending to be someone else – evidenced by the awkward dialog or...
